Privacy Policy

Web-site Terms & Conditions

Terms & Conditions of Web sales

Delivery Policy

Returns Policy

Refund Policy

Delivery Policy
All orders will be processed within 72 hours, and dispatched to the customer with the exception of event tickets.  All physical products will be dispatched within 5 working days, or where this is not possible, the customer shall be notified by email.

With event ticket orders:
i) All event tickets are delivered by email;
ii) Customers will receive confirmation of an event booking within 72 hours, however, tickets may not be issued until 1 week prior to the event.

With all orders, the customer is responsible for ensure a valid email address is provided.

Returns Policy
Our 14 day returns policy means that if for any reason you are unhappy with your purchase, you can return the item in its original condition within 14 days of receipt, unopened (with any seals intact) and we will issue a full refund (see refunds policy) for the price you paid for the item. 

We are only able to accept returns of opened items if they are faulty.  Where possible, we will endeavour to replace the item.

To qualify for a 14 day return, the customer must contact us by phone or email (see Contact us page for details) to confirm the item will be returned within 10 days of receipt of the item.

This returns policy does not affect your statutory rights.

Refunds Policy

All items returned under Energy Alchemy's 14 day returns policy will receive a full refund.

Delivery charges will be refunded in full for all returns under our 14 day returns policy.

Upon receipt of the item, we will process your return and notify you by email of your refund (normally this will be processed via the same form of payment used to purchase the item).  We will endeavour to have refunds processed within 2 weeks of receiving your item.

If you have any questions or queries regarding our refund policy, please contact us. This refund policy does not affect your statutory rights.